FREE SHIPPING ON ALL DOMESTIC ORDERS $35 OR MORE

Shipping & Returns

Thank you for choosing ShopNASA-Johnson Space Center. We are committed to maintaining customer satisfaction, trust and integrity by delivering quality products and customer service with the best industry practices and continuous process improvement.  We thank you for shopping with us.


SHIPPING INFORMATION

All packages shipped via United States Postal Service.

Domestic/U.S.A. Orders

Free shipping (Orders over $35.00) in the United States is shipped via First Class Mail. Delivery 2-6 days.
Priority and Priority Express are also available for an extra charge. Delivery 1-3 days.

International Orders

Please note that International shipping rates are solely for shipping. Check with your local postal service provider to see about customs charges for your country.

First Class International delivery 1-999 days.

Priority Mail International delivery 6-10 days.

Priority Express International delivery 3-5 days.

These are estimates and exact delivery time is not guaranteed.


30-DAY RETURN POLICY

If you are not completely satisfied with an item, you may return it within 30 days from date received. The item must be in its original condition and box; including all parts, accessories and packaging. Include a copy of the original invoice with your return. Please tell us why you are returning our product, so that we can continue to improve our service.

Return shipping costs are non-refundable, unless the item is being returned as a result of our error (damaged, defective, etc.). We do not accept COD. Save your shipping receipt and tracking number for proof of return delivery.  We are not responsible for return packages that are lost or damaged by the return shipping company.

When requesting a refund, your original credit card will be credited once your return is processed.

MISSING, DAMAGED, DEFECTIVE, OR INCORRECT ITEM RETURN POLICY

If an item is missing, damaged, defective or incorrect, you must contact us by phone (877) 723-NASA or email jsc-shopnasa@mail.nasa.gov within 30 days upon receipt of the package so that we can explain what steps need to be taken. We are open Monday-Friday 8 a.m. – 3 p.m.

Return Address

ShopNASA Johnson Space Center, 2101 NASA Parkway, Bldg. 11 Mail Code: AH12B, Houston, Texas 77058

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